Yes. We offer free standard shipping on all UK orders. There are no standard shipping charges added at checkout for deliveries within the United Kingdom.

Need more information? View our full Shipping Policy.

Our total estimated delivery time is 6–9 business days.

• Processing time: 1–2 business days
• Transit time: 5–7 business days

Orders are processed Monday to Friday. Orders placed after our 11:00 PM GMT cut-off time will normally begin processing on the next business day.

Delivery estimates are provided in good faith and may occasionally be affected by carrier delays, public holidays, severe weather or other circumstances outside our reasonable control.

Need more information? View our full Shipping Policy.

We currently deliver to customers throughout the United Kingdom.

As By Elysia expands, additional countries may become available in the future.

Need more information? View our full Shipping Policy.

Yes. Once your order has been dispatched, tracking information will be sent to the email address used during checkout.

Please allow some time for tracking to become active after dispatch.

You can also check your shipment through our Track Your Order page.

Need more information? View our full Shipping Policy.

Final delivery for most UK orders may be completed by Royal Mail.

Depending on the destination, parcel size, carrier availability or other operational requirements, another reliable delivery carrier may occasionally be used.

Need more information? View our full Shipping Policy.

Tracking information may not update immediately after your order has been dispatched. It can take some time for the parcel to be processed and scanned by the shipping carrier.

If your tracking has not updated for an extended period or your parcel appears significantly delayed, please contact our customer service team.

Need more information? View our full Shipping Policy.

While we aim to deliver orders within 6–9 business days, occasional delays may occur.

Possible causes include:

• Carrier disruptions
• Severe weather
• Public holidays
• High shipping volumes
• Local delivery conditions
• Incorrect or incomplete delivery information

If your order appears significantly delayed, please contact us and our team will help investigate.

Need more information? View our full Shipping Policy.

Yes. Eligible items can be returned in accordance with our Return & Refund Policy.

Items should be returned unworn, unused and in their original condition, with all original tags and packaging where applicable.

Need more information? View our full Return & Refund Policy.

Before returning an item, please contact our customer service team.

Our team will review your request and provide the appropriate return instructions and return details.

Please do not send an item back before receiving return instructions from our team.

Need more information? View our full Return & Refund Policy.

For standard returns, such as ordering the incorrect size or changing your mind, return shipping costs are generally the responsibility of the customer.

If you have received an incorrect, damaged or defective item, please contact us before returning anything so our team can review the situation and provide the appropriate solution.

Need more information? View our full Return & Refund Policy.

We're sorry if something isn't right with your order.

Please contact our customer service team as soon as possible and provide:

• Your order number
• A clear description of the issue
• Clear photographs of the item and packaging where possible

Our team will review the situation and work with you to provide an appropriate resolution.

Need more information? View our full Return & Refund Policy.

Once an eligible return has been received and inspected, an approved refund will be issued to your original payment method.

Your bank or payment provider may require additional processing time before the refund appears in your account.

We will send you an email once your refund has been processed.

Need more information? View our full Return & Refund Policy.

If you would like a different size or colour, please contact our customer service team.

Availability may change quickly, so we cannot guarantee that your preferred replacement will still be available.

Need more information? View our full Return & Refund Policy.

We begin processing orders as quickly as possible.

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We will do our best to help, but once an order has entered processing or has been dispatched, we may no longer be able to change or cancel it.

Please contact us immediately with your order number and the correct delivery address.

If your order has not yet entered processing or been dispatched, we will make reasonable efforts to update the information.

Once an order has been dispatched, we cannot guarantee that the delivery address can still be changed.

Please first check your spam or junk email folder.

If you still cannot find your confirmation, please contact our customer service team and provide the name and email address used when placing your order.

A parcel may be returned or held by the carrier if delivery cannot be completed because of an incorrect or incomplete address, failure to collect the parcel or other delivery issues.

Additional shipping or redelivery charges may apply where permitted by applicable law.

Need more information? View our full Shipping Policy.

Please refer to the sizing information shown on the individual product page before placing your order.

Sizing may vary slightly between different styles, so we recommend checking the measurements provided for the specific item.

If you need help choosing your size, please contact us before ordering.

We aim to display product colours as accurately as possible.

However, colours may appear slightly different depending on your device, screen settings, lighting and photography.

Where available, material composition, product details and care information are shown on the individual product page.

We recommend following the care instructions supplied with your garment.

If you need additional information before purchasing, please contact us.

Some popular products may be restocked, while others may only be available for a limited period.

Availability can change, so we recommend checking the product page for the latest information.

The payment methods available to you will be displayed securely during checkout.

These may include major debit and credit cards as well as supported express payment options.

Customers shopping through our UK store will see prices displayed in British Pounds (GBP).

Your final payable amount will be clearly displayed before you complete your purchase.

Yes. Payments are processed through secure payment providers and encrypted checkout technology.

By Elysia does not directly store your complete debit or credit card details.

Need more information? View our Privacy Policy.

By Elysia is an online fashion destination offering a curated collection of stylish, wearable pieces for modern everyday wardrobes and special occasions.

Our collections are selected with a focus on style, versatility and effortless dressing.

Our customer service team is here to help with questions about orders, products, shipping and returns.

You can reach us through our Contact Us page.

If your question concerns an existing order, please include your order number so we can assist you efficiently.