Privacy policy

At By Elysia, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the choices you have regarding your information.

By Elysia is operated by OB Solutions, a Dutch-registered company with KVK-Number 93279965.

By using our website or placing an order, you acknowledge that your personal information will be handled as described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following types of information:

Information You Provide

Full name.
Billing address.
Shipping address.
Email address.
Phone number, where provided.
Order details.
Account information, where applicable.
Customer service communications.
Returns, refund, and complaint information.

Payment Information

Payment information is processed securely by our payment service providers. We do not directly store your complete payment card details on our servers.

Our payment providers may collect and process information such as your billing details, payment method, transaction information, and fraud-prevention data in accordance with their own privacy policies.

Automatically Collected Information

When you visit or interact with our website, we may automatically collect certain technical and usage information, including:

IP address.
Browser type.
Device type and device information.
Operating system.
Pages viewed.
Referring website or source.
Dates and times of visits.
Time spent on pages.
General location based on IP address.
Website interactions and browsing activity.
Cookie identifiers and similar technology data.

2. How We Use Your Information

We may use your personal information to:

Process, manage, and fulfil your orders.
Arrange shipping, delivery, returns, exchanges, and refunds.
Provide customer support.
Communicate with you about your purchases.
Send order confirmations, payment confirmations, and shipping updates.
Respond to questions, complaints, and customer service requests.
Prevent fraud, unauthorized transactions, abuse, and security threats.
Protect our customers, website, and business.
Maintain and improve our website, services, and customer experience.
Analyse website performance and customer interactions.
Comply with legal, accounting, tax, regulatory, and contractual obligations.
Enforce our policies and agreements.
Measure advertising performance and improve our marketing where permitted.
Send marketing communications where you have provided consent or where otherwise permitted by applicable law.

3. Cookies and Similar Technologies

Our website uses cookies, pixels, tags, local storage, and similar technologies to:

Keep the website functioning properly.
Maintain your shopping cart and checkout session.
Remember your preferences.
Improve website performance and usability.
Measure website traffic and customer interactions.
Detect fraud and improve website security.
Support advertising, analytics, and marketing activities where permitted.

Some cookies are necessary for the website to function. Other cookies may be used only where permitted by applicable law or after you have provided consent.

You can control or disable cookies through your browser settings and, where available, through our cookie preference tools. Disabling certain cookies may affect website functionality, checkout, or other features.

4. Sharing Your Information

We may share personal information only where reasonably necessary to operate our business, provide our services, fulfil orders, protect our legal rights, or comply with applicable law.

This may include sharing information with:

Our hosted e-commerce platform.
Payment processors and financial service providers.
Shipping, logistics, warehouse, and fulfilment providers.
International and local delivery carriers.
Customer support providers.
Website hosting, information technology, and security providers.
Analytics, advertising, and measurement providers.
Email, communication, and marketing service providers.
Fraud-prevention and risk-management providers.
Professional advisers, including accountants, consultants, insurers, and legal advisers.
Government authorities, courts, law enforcement agencies, or regulators where legally required.
A purchaser, successor, or adviser in connection with a business sale, restructuring, financing, merger, or transfer.

Service providers may only use personal information for the services they provide to us or as otherwise permitted by applicable law.

We do not sell personal information to third parties in exchange for money.

Certain advertising or analytics activities may be considered sharing, targeted advertising, or a sale of personal information under some privacy laws. Where applicable, you may have the right to opt out of such processing.

5. International Data Transfers

Your personal information may be processed, accessed, or stored in countries other than your country of residence, including the Netherlands, the United States, China, and countries in which our service providers operate.

For example, information required to fulfil and deliver your order may be shared with our fulfilment and shipping partners in Shenzhen, Guangdong, China.

Data protection laws in these countries may differ from those in your country of residence.

Where personal information is transferred internationally, we take reasonable steps to help protect it using appropriate contractual, organisational, technical, or legal safeguards where applicable.

6. Legal Bases for Processing

Where applicable data protection law requires us to identify a legal basis, we may process your personal information based on:

Contract: Processing necessary to accept payment, fulfil your order, arrange delivery, process a return, or provide requested services.
Legal obligations: Processing necessary to comply with tax, accounting, regulatory, fraud-prevention, or other legal requirements.
Legitimate interests: Processing necessary to operate, secure, analyse, and improve our business, provided those interests are not overridden by your rights.
Consent: Processing based on your consent, such as certain marketing or non-essential cookie activities.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing completed before consent was withdrawn.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our services.
Complete and document transactions.
Manage returns, refunds, disputes, and complaints.
Maintain security and prevent fraud.
Meet legal, regulatory, accounting, and tax obligations.
Enforce our agreements and policies.
Establish, exercise, or defend legal claims.

The appropriate retention period may depend on the type of information, why it was collected, applicable legal requirements, and whether the information is required to resolve a dispute.

When personal information is no longer reasonably required, we will delete, anonymise, or securely dispose of it where appropriate.

8. Security

We use reasonable administrative, technical, physical, and organisational measures designed to help protect personal information against unauthorized access, alteration, loss, misuse, destruction, or disclosure.

These measures may include access controls, secure service providers, fraud-monitoring measures, encryption where appropriate, and procedures designed to limit access to personal information.

No method of electronic storage, internet transmission, or data security is completely secure. We therefore cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live and subject to applicable legal limitations, you may have rights regarding your personal information, including the right to:

Request confirmation that we process your personal information.
Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where applicable.
Request restriction of certain processing activities.
Object to certain processing based on legitimate interests.
Object to or opt out of direct marketing.
Request a copy of your personal information in a portable format where applicable.
Withdraw consent where processing is based on consent.
Opt out of certain targeted advertising, sharing, or sale activities where applicable.
Submit a complaint to an appropriate data protection authority.

These rights may be subject to legal conditions, limitations, exceptions, and identity-verification requirements.

To protect your information, we may need to verify your identity before completing a privacy request. We may also request additional information necessary to locate your records and respond to your request.

To exercise your privacy rights, please contact us using the details provided below.

10. Marketing Communications

If you choose to receive marketing emails or other promotional communications, you may unsubscribe at any time by:

Using the unsubscribe link included in the communication.
Adjusting your communication preferences where available.
Contacting us directly.

After unsubscribing, you may still receive transactional or service-related communications that are necessary to process orders, manage your account, provide customer support, or communicate important policy or security information.

11. Children's Privacy

Our website is intended for a general audience and is not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other external services.

We do not control and are not responsible for the privacy, security, availability, or content practices of those third parties.

We encourage you to review the privacy policies and terms of third-party services before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business operations, service providers, data-processing activities, technologies, legal obligations, or privacy practices.

Any revised version will become effective when it is published on our website unless another effective date is stated.

The version of this Privacy Policy published on our website will include the most current information about how we handle personal information.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us.

Trading Name: By Elysia
Operating Company: OB Solutions
KVK-Number: 93279965
Website: byelysia.com
Email: support@byelysia.com
Phone Number: +31 6 22488199

Registered Business Address:

van Berckelhof 7 Delft, 2625 NK the Netherlands

Customer Support Hours

Monday to Friday: 9:00 AM–5:00 PM GMT
Saturday to Sunday: 11:00 AM–4:00 PM GMT
Average response time: Within 24 business hours.

Business Disclosure: By Elysia is operated by OB Solutions, a Dutch-registered company (KVK-Number: 93279965), van Berckelhof 7, Delft, 2625 NK, the Netherlands.